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Terms and Conditions

Customer care

We take great pride in helping our customers to find products and you are most welcome to contact us to discuss possible gift selections or for assistance in using the webstore.

Please contact us by e-mail at or by phone on (02) 62820050.

Shipping and delivery

We use Australia Post's eParcel service.  Flat rate for most orders is $9.95 when sent to an Australian address. Additional freight charges may apply to large or heavy items or packages and to deliveries to remote locations within Australia.

We aim to pack and to send your order within two working days of your payment being cleared. 

When your parcel is dispatched you will be sent a confirmation e-mail with the tracking number.  This tracking number is scanned during the delivery process and the delivery status information can then be viewed.  A card will be left for you if no-one is available to accept the parcel so you may want to put a different delivery address in the Shipping Information box if you don't want curious little people to know that a present has arrived! 

If you nominate a different delivery address to your billing address we will send your order without an invoice or packing slip so that no-one, other than you, knows how much you spent.

Estimated delivery times are:

Canberra and surrounds: next business day

Sydney, Melbourne and Brisbane: 2-3 business days

Adelaide, Hobart, Perth, Darwin and regional centres: 5-7 business days

These are estimated delivery times based on information provided by Australia Post.  However, actual delivery times are outside our control.  If you are unsure about whether an order will arrive to the final destination in time please contact us and we will work with you to try and get your order delivered in your timeframe. 

If you live in Canberra or the surrounding region, or are purchasing for someone who lives in Canberra, you can select our FREE store pick up option and collect your order from our store at 22 Colbee Court, Phillip.


We are small in size but big on the need to minimise our environmental footprint and will pack orders into boxes recycled from suppliers where possible.  While austere on the outside, rest assured that the contents of the box will more than compensate.  

If you choose to collect your order from our store we can giftwrap your purchase for a gold coin donation. 

All proceeds received for gift wrapping both in-store and through the webstore are donated to Marymead, a not for profit organisation that has been helping local families and children for around 50 years. Every year, this contribution helps Marymead to provide essential services to many needy children in our local community.


Childplay Toys respects the privacy and security of your personal information.  While we are not an Australian Privacy Principle (APP) entity for the purposes of the Privacy Act 1988 we consider the right to privacy to be an important international and domestic right and use and protect your information consistent with the privacy policy contained on this website. Please read this policy so you are aware of what information we collect, how we use the information collected and under what circumstances, if any, we disclose collected information.

Returns and replacements

If an item you have purchased is not as described in our webstore, is damaged in transit or contains a fault that was not obvious (or described) at the time of purchase, you can return it within 30 days of the date of purchase for a full refund (no refund on postage), exchange or credit. 

This refund policy does not apply to goods that have been worn or used, damaged after delivery, or if the product has been dropped or broken or if any attempt has been made to alter the product.  All products must be returned in their original condition. Unless we have agreed to pay for postage, you are responsible for the cost of returning the item to us. If you live in the Canberra area, you are welcome to bring the item into the Canberra store.  E-mail us at or call us on 02 62820050 to arrange a refund, exchange or credit.

Please note that wooden products often contain colour variations, knots, whorls, swirls and patterns.  These gorgeous, natural variations, are not flaws, but brilliant reminders that wood is a living thing shaped by air, wind, light and rain.


If you would like to purchase a product, enter the quantity and add it to your shopping cart by clicking the "Add to Cart" button.  A cart will then appear in the upper right corner of the page, proceed to checkout once you're ready. 

We accept the following payment methods: Visa, Mastercard and American Express.  Payments are processed using SecurePay, a secure payment gateway owned by Australia Post. We also accept PayPal.

Once you have confirmed the order, wait a few moments and an order confirmation e-mail will be sent to the address you provided. 

International orders

If you would like to send an order overseas please call the store on (02) 62820050 so we can make inquiries for you about availability of the destination, timeframes and shipping costs before you place an order.

If you are overseas and would like an order delivered in Australia, please order through our website and remember to include the Australian address in the delivery details.

Payment, pricing and promotions

Yes, we do have sales and promotions through the year.  The best way to keep in touch about any sales or special offers is to sign up for our newsletter.  Go to our homepage and enter your address in the Newsletter sign up box.  Easy. 

You can also join our growing Facebook community.  Find us at

All prices shown are in Australian Dollars (AUD) and inclusive of GST (Goods and Services Tax) but exclusive of delivery charges.

We reserve the right to alter prices on the site without notice.  However, the price of a product displayed on the webstore at the time the order is received will be accepted and honoured as correct.

We accept Visa, Mastercard and American Express as well as PayPal.  We use SecurePay (owned by Australia Post) to process payments made by credit card.  Goods are only dispatched once payment has been received and the funds have been cleared. 

Our shopping cart is secure and protected by SSL encryption technology (Rapid SSL certificate Standard 128/256 Bit SSL and 2048 bit CSR encryption).  SSL (Secure Sockets Layer) is a method of ensuring that information submitted through a website is secure and cannot be accessed by unauthorised users.  When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted.  When you access a site secured with SSL using your browser, a symbol displays in the browser window indicating that the site is secure.

Viewing orders

If you set up an account prior to placing your order, you can check the status online.  You can also see a record of your previous orders (very handy!).  Sign in to check the status of your order.

Updating account information

You can choose to register and create a new customer account either by selecting the 'Log In' option on the home page or during the checkout process.  By creating an account you can view previous orders, record your shipping and billing addresses and other contact information and, you can also update those details as required.  We encourage you to keep this information current as these details enable us to contact you (including in relation to an order).  For more information please see our privacy policy.