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Shipping Information

Domestic shipping

FREE Store Pick Up

If you live in Canberra or the surrounding region, or are purchasing for someone who lives in Canberra, you can select our FREE store pick up option and collect your order from our store at 22 Colbee Court, Phillip.

For other deliveries we use Australia Post's eParcel service.  Flat rate for most orders is $9.95 when sent to an Australian address. Additional freight charges may apply to large or heavy items or packages and to deliveries to remote locations within Australia.

We aim to pack and to send your order within two working days of your payment being cleared. 

When your parcel is dispatched you will be sent a confirmation e-mail with the tracking number.  This tracking number is scanned during the delivery process and the delivery status information can then be viewed.  A card will be left for you if no-one is available to accept the parcel so you may want to put a different delivery address in the Shipping Information box if you don't want curious little people to know that a present has arrived! 

If you nominate a different delivery address to your billing address we will send your order without an invoice or packing slip so that no-one, other than you, knows how much you spent.

 Estimated delivery times are:

 Canberra and surrounds: next business day

 Sydney, Melbourne and Brisbane: 2-3 business days

 Adelaide, Hobart, Perth, Darwin and regional centres: 5-7 business days

These are estimated delivery times based on information provided by Australia Post.  However, actual delivery times are outside our control.  If you are unsure about whether an order will arrive to the final destination in time please contact us and we will work with you to try and get your order delivered in your timeframe. 

International shipping

If you would like to send an order overseas please call the store on (02) 62820050 so we can make inquiries for you about availability of the destination, timeframes and shipping costs before you place an order.

If you are overseas and would like an order delivered in Australia, please order and include the Australian address your order is going to in the delivery details.

Packaging

We are small in size but big on the need to minimise our environmental footprint and will pack orders into boxes recycled from suppliers where possible.  While austere on the outside, rest assured that the contents of the box will more than compensate.  

If you choose to collect your order from our store we can giftwrap your purchase for a gold coin donation. 

All proceeds received for gift wrapping both in-store and through the webstore are donated to Marymead, a not for profit organisation that has been helping local families and children for around 50 years. Every year, this contribution helps Marymead to provide essential services to many needy children in our local community.