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Orders and Returns

Shopping for toys shouldn't be a chore so please feel free to contact us to discuss possible gift selections, for assistance in using the webstore or to tell us about an issue.

You can contact us by e-mail at sales@goodtoyshop.com.au or by phone on (02) 62820050.

Ordering

If you would like to purchase a product, enter the quantity and add it to your shopping cart by clicking the 'Add to cart' button.  A cart will then appear in the upper right corner of the page, proceed to checkout once you're ready.

We accept the following payment methods: Visa, Mastercard and American Express.  We also accept PayPal.

Once you have confirmed the order, wait a few moments and an order confirmation e-mail will be sent to the address you provided.

International orders

If you would like to send an order overseas please call the store on (02) 62820050 so we can make inquiries for you about availability of the destination, timeframes and shipping costs before you place an order.

If you are overseas and would like an order delivered in Australia, please order away and remember to include the Australian address in the delivery details.

Payment, pricing and promotions

Yes, we do have sales and promotions through the year.  The best way to keep in touch about any sales or special offers is to sign up for our newsletter.  Go to our homepage and enter your address in the Newsletter sign up box.  Easy.

You can also can join our growing Facebook community.  Find us at www.facebook.com/childplaytoys

All prices shown are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax) but exclusive of delivery charges.

We reserve the right to alter prices on the site without notice.  However, the price of a product displayed on the webstore at the time the order is received will be accepted and honoured as correct.

We accept Visa, Mastercard and American Express as well as PayPal.  We use SecurePay (part of Australia Post) to process payments made by credit card.  Goods are only dispatched once payment has been received and the funds have been cleared.

Our shopping cart is secure and protected by SSL encryption technology (RapidSSL certifcate Standard 128/256 bit SSL and 2048 bit CSR encryption).  SSL (Secure Sockets Layer) is a method of ensuring that information submitted through a website is secure and cannot be accessed by unauthorised users.  When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted.  When you access a site secured with SSL using your browser, a symbol displays in the browser window indicating that the site is secure.

Viewing orders

If you set up an Account prior to placing your order, you can check the status online.  You can also see a record of your previous orders (very handy!).  Sign in to check the status of your order.

Updating account Information

You can choose to register and create a new customer account either by selecting the Log In option on the Home page or during the Checkout process.  By creating an account you can view previous orders, record your shipping and billing addresses and other contact information and, you can also update those details as required.  We encourage you to keep this information current as these details enable us to contact you (including in relation to an order).  For more information please see our privacy policy.

Returns and replacements

If an item you have purchased is not as described in our webstore, is damaged in transit or contains a fault that is not obvious (or described) at the time of purchase, you can return it within 30 days of the date of purchase for a full refund, exchange or credit.

This refund policy does not apply to goods that have been worn or used, damaged after delivery, or if the product has been dropped or broken or if any attempt has been made to alter the product.  All products must be returned in their original condition. Unless we have agreed to pay for postage, you are responsible for the cost of returning the item to us. If you live in the Canberra area, you are welcome to bring the item into the Canberra store. E-mail us at sales@goodtoyshop.com.au or call us on (02) 62820050 to arrange a refund, exchange or credit.

Please note that wooden products often contain colour variations, knots, whorls, swirls and patterns.  These gorgeous, natural variations, are not flaws, but brilliant reminders that wood is a living thing shaped by air, wind, light and rain.